Frequently Asked Questions (FAQ)

How can I order a canvas?

Please follow the steps:

  1. Please choose between digital canvas and physical canvas print sizes.
  2. Place your order.
  3. Please send your images via Email
  4. After receiving a photo we need 2-4 working days to create the artwork
  5. After your approval, the production time for canvas print is 3-5 working days
  6. Express shipping 3-5 working days
  7. Safety pack 
  8. Hang the portrait and enjoy it at your happy place


Photo recommendation?

Follow the tips below when taking a photo of your pet. If you can’t follow these steps exactly, don’t worry. All photos are checked by us and if the photo is not suitable we will let you know and help you take a suitable one.

1. Close-ups work best.

2. Take the photo at eye level with your pet.

3. Take the photo in natural daylight. Do not use flash.

4. Try to keep the pet sitting and still while taking the photo. Blurry photos are not suitable.

5. Make sure the pet’s ears and head are not outside the frame.


What are the delivery times?

We are using FedEx express delivery services. Usually, they make the delivery between 3-5 working days to all around the world.


What sizes are the paintings available in?

In the hug.bg online store, you can order a portrait of your pet in the following sizes. If you wish, we can make a portrait in your size.

  • Small painting: 20cm x 25cm
  • Medium painting: 30cm x 40cm
  • Large picture: 45cm x 60cm
  • Picture thickness: 15mm

If you have a problem or question related to the products or services we offer and you do not find, it’s solution among the above, we will be glad to contact us.


Why choose us?

1. Every portrait is carefully designed by hand
2. Professional team of designers for best portraits
3. Preview and approve the portrait before printing
4. High-quality print with 50 years color guarantee
5. Safety delivery pack with tracked and recorded
6. Express shipping


How can I order a duvet cover set?

Please follow the steps:

1. Pick the size
2. Pick the reverse side color

3. Recieving confirmation email

4. Producing time is 3-5 working day

5. Recieving a tracking numbe

6. Delivery time is 3-5 working days via Fedex Express Shipping

7. Please wash before you use it.

The duvet cover set includes:

– Duvet cover – 1 piece (no duvet- filling insert)
– 2 Regular pillowcases

– top part: soft microfibre (with design)

– reverse side: high-quality organic cotton sateen


How can I order a bedding set?

1. Pick the size
2. Pick the reverse side color

3. Recieving confirmation email

4. Producing time is 3-5 working day

5. Recieving a tracking number

6. Delivery time is 3-5 working days via Fedex Express Shipping

7. Please wash before you use it.

The bedding set includes:

– Duvet cover – 1 piece (no duvet- filling insert)
– 2 Regular pillowcases

– Cotton sateen fitted sheet

– top part: soft microfibre (with design)

– reverse side: high-quality organic cotton sateen


How can I order a comforter set?

1. Pick the size
2. Pick the reverse side color

3. Recieving confirmation email

4. Producing time is 3-5 working day

5. Recieving a tracking number

6. Delivery time is 3-5 working days via Fedex Express Shipping

7. Please wash before you use it.


Care instructions:

– machine wash at 40 °C or 104 °F
– wash separately
– tumble dry at low temperatures for bed sets
– do not dry clean
– iron at low temperature
– do not bleach


What is cotton sateen?

The cotton sateen is distinguished by its matte surface and radiant appearance. Due to a large number of threads and specially woven fibers, cotton satin has exceptional strength, softness, and durability over time. The material is designed for good and complete sleep provides good air circulation and absorbs the maximum excess moisture released by the skin during sleep.

What is soft microfibre?

Microfiber is composed of extremely fine textile fibers twice as fine as silk. It is characterized by exceptional strength and has a smooth and soft surface. Microfiber absorbs moisture and allows the body to breathe by regulating heat. The fabric dries quickly after washing and does not need ironing.

What is sublimation print?

Sublimation printing is the most proven method of printing on soft microfibre, and the result is incredible and vibrant colors for a long time. This technologically progressive method of printing uses a digital printer to transfer water-based inks onto paper. The paper is then heat-pressed onto the soft microfibre.


Customs and import taxes?

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.


Payment options:

Accepts:

PayPal, Master Card, Visa Card


Returns & exchanges

You can NOT return item which is with custom design.

You can return the item in this case up to 14 days:

  • the item is unused
  • the item is same conditions

Cancellations

Cancellations: accepted

Request a cancellation: within 6 hours of purchase


What is a Duvet Cover?

A duvet cover is the case for your duvet insert. Our duvet covers come with a hidden zipper and corner ties for easy of use.

Does a duvet cover come with an insert?

NO, but you can purchase your comforter in the same design. Please visit our “Comforter” section on Etsy. Thank You!

What is comforter?

Comforter is produced from two textiles and siliconized filling which is sewn it together.


Sizing details:

Please check your bed size before you order. If you need a custom size please contact me. All bedding sizes are for US beds and if you are based in the EU please contact me for a custom size. We are happy to hear from you.